Do you ship all over India?
Yes, we deliver across all major cities and towns in India. Please check our delivery services for your specific location by entering your pin code on the product page.
What payment methods do you accept?
We accept a wide variety of payment methods including credit/debit cards, net banking, UPI, digital wallets (Paytm, Google Pay, etc.), and cash on delivery (COD).
How will I get to know that my order is successful?
Once we receive your order, you will receive an order confirmation email along with the estimated delivery timelines.
How do you make sure that the products reach us safely?
Our multi-layered packaging ensures the item reaches you in perfect condition.
Can I trust your payment gateway?
Absolutely, our payment gateway is extremely safe. We ensure complete privacy of the customer’s details.
What is your return policy?
We believe in providing a great experience every time, so if you are not happy with any of our products, you can return it without hassle. We offer a 5-day hassle-free return policy.
What is your delivery time?
Products within Delhi NCR are delivered in 1-3 working days, while products outside Delhi are delivered in 4-6 working days.
How can I track my order?
Once your order is shipped, we will send you a shipping confirmation email along with a tracking number. You can track your package by clicking the link in the email or visiting our website’s order tracking page.
Do you offer same-day delivery?
Same-day delivery is available in select cities. Please check product details or contact our customer support to confirm availability in your area.
Can I schedule a delivery for a later date?
Yes, you can schedule delivery for a specific date to ensure your gift arrives on time for special occasions like birthdays, anniversaries, or festivals. Just select the preferred delivery date at checkout.
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping services for select items. You can choose the gift wrap option during checkout and add a custom gift message for an extra touch.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placing the order, provided the item hasn’t been dispatched. For modifications or cancellations, please contact us immediately at support@sridhastore.com.
What if I received a damaged or defective product?
In the unlikely event that your product arrives damaged or defective, please contact us within 48 hours of receiving the item. We will arrange a replacement or refund at no extra cost.
Do you offer bulk order discounts?
Yes, we offer special discounts on bulk orders for corporate gifts, weddings, or large celebrations. Please get in touch with our sales team at corporate@sridhastore.com for further details.
What if I'm not available at the time of delivery?
If you are not available at the time of delivery, our courier partner will attempt to deliver again or leave the package at a secure location with your consent. You will also receive a notification for rescheduling the delivery.
How can I change my shipping address?
You can change your shipping address before the order is dispatched. Please contact us immediately at support@sridhastore.com with your order number and the new shipping address.
What are your customer support hours?
Our customer support team is available from 9:00 AM to 6:00 PM IST, Monday to Saturday. You can reach us via email at support@sridhastore.com or through our customer service helpline.
Do you ship internationally?
Currently, we only offer shipping within India. However, we are working to expand our services internationally soon.
How can I leave a review for a product?
After receiving your order, you can leave a review by visiting the product page and submitting your feedback under the “Customer Reviews” section.
What should I do if I forgot my password?
If you forget your password, simply click on the “Forgot Password” link on the login page, and follow the instructions to reset it.
Do you offer festival-specific gift collections?
Yes, we curate special gift collections for major Indian festivals like Diwali, Raksha Bandhan, Christmas, and more. Keep an eye on our “Festive Offers” section for the latest collections.