Returns, replacements and refunds
Eligible issues
Please contact Sridha if an item arrives defective, damaged, incorrect, incomplete or materially different from its description. Appropriate remedies may include repair, replacement or refund under applicable law.
Change-of-mind returns
Discretionary change-of-mind returns depend on the product-specific eligibility disclosed at purchase. Custom, consumable or hygiene-sensitive products may have limitations, without affecting statutory remedies.
How to request assistance
Email sridhastore@gmail.com or WhatsApp +91 8178899600 with the order number, issue and relevant photographs where available.
Refund processing
Approved refunds are initiated through the original payment method or another lawful agreed method. Actual credit timing depends on the bank and payment provider.
Return shipping
Return shipping responsibility depends on the reason for return and applicable law. Defective or incorrect deliveries will be resolved without charges contrary to law.
Product-specific conditions
Any additional eligibility period, return shipping charge or exception must be shown clearly on the relevant product or checkout page before purchase. Nothing here limits remedies required by applicable law for defective, incorrect or misdescribed goods.
Order cancellations
Before dispatch
Contact Sridha as soon as possible to request cancellation. Acceptance depends on order status and any disclosed customisation or special procurement terms.
After dispatch
After dispatch, the Returns & Refunds Policy and applicable statutory rights govern cancellation and return requests.
Custom orders
Custom-branded, made-to-order and specially procured wholesale goods may have separately disclosed cancellation conditions.
Cancellation by Sridha
If an accepted order cannot be fulfilled, any amount collected for unfulfilled goods will be refunded as required by law.
Shipping, delivery issues and return freight
Coverage
Shipping is available to serviceable Indian locations, subject to product restrictions and courier availability.
Charges and timing
Delivery charges and estimated timelines are provided before order confirmation or in the approved wholesale quotation. Custom, handmade and bulk orders may need additional preparation.
Tracking and delays
Where available, tracking details are shared after dispatch. Weather, holidays, courier disruptions and incorrect addresses may affect timelines.
Damage and missing goods
Please contact support promptly with order details and photographs of damaged packaging, missing or incorrect items. Your statutory rights are unaffected.
Wholesale freight
Bulk transport, freight, unloading and special packaging responsibilities are confirmed in the quotation or commercial agreement.
Questions or assistance?
Email sridhastore@gmail.com or call/WhatsApp +91 81788 99600.