Shopping, products and website use
Introduction
Sridha Store offers puja samagri, spiritual accessories, religious decorations, festive products and related merchandise. By using this website you agree to these terms and applicable policies.
Product information
We endeavour to describe products accurately. Handmade products may vary slightly in colour, finish and dimensions. Packaging and availability may change. Material substitutions require customer consent where they are significant.
Prices and taxes
Retail prices are displayed in INR. Applicable taxes and delivery charges are shown before order confirmation. Wholesale prices may vary by quantity, quality, grade, packaging, freight and market conditions. An indicative price is not a binding wholesale quotation.
Orders and payment
An order is an offer to purchase and is subject to acceptance. We may cancel an order for stock shortage, pricing error, payment failure or suspected fraud, with refunds where required by law. Available payment methods are shown at checkout.
Customer responsibilities
Provide accurate delivery and contact details. Do not misuse the website, attempt unauthorised access or submit fraudulent orders.
Intellectual property
Sridha logos, original photographs, descriptions and site content may not be commercially reproduced without permission.
Liability and governing law
Nothing here excludes rights or remedies that cannot legally be excluded. Indian law governs these terms; disputes are subject to mandatory consumer protections and applicable jurisdiction rules.
Contact
Email sridhastore@gmail.com or call +91 8178899600.
Retail and wholesale distinction
Retail checkout prices are those confirmed in the final order summary. Wholesale and private-label requests are enquiries until a written quotation is accepted. Product images, indicative MOQs and seasonal offers do not themselves guarantee stock or acceptance.
Consumer rights
These terms do not override mandatory consumer protections or other non-excludable rights under applicable Indian law.
Shipping and delivery
Coverage
Shipping is available to serviceable Indian locations, subject to product restrictions and courier availability.
Charges and timing
Delivery charges and estimated timelines are provided before order confirmation or in the approved wholesale quotation. Custom, handmade and bulk orders may need additional preparation.
Tracking and delays
Where available, tracking details are shared after dispatch. Weather, holidays, courier disruptions and incorrect addresses may affect timelines.
Damage and missing goods
Please contact support promptly with order details and photographs of damaged packaging, missing or incorrect items. Your statutory rights are unaffected.
Wholesale freight
Bulk transport, freight, unloading and special packaging responsibilities are confirmed in the quotation or commercial agreement.
Wholesale, retailer and private-label terms
Eligibility
Wholesale access is intended for retailers, resellers, distributors and eligible business purchasers. Business verification information may be requested.
MOQ and packaging
Minimum order quantities and pack multiples vary by product and are shown in the catalogue or confirmed in the quotation.
Prices and quotations
Wholesale rates may change with material costs, quantity, grade, packaging, demand and freight. Quotations should identify items, quantity, taxes, freight, payment terms, dispatch timing and validity. Final prices require acceptance.
Private labelling
Custom packaging and labels require agreement on artwork, specifications, product declarations, lead time and minimum quantities. Buyers must have rights to any artwork they provide.
Payment and delivery
Advance payments, credit arrangements, freight responsibilities and dispatch dates are governed by the accepted quotation or invoice.
Claims and resale
Business customers should inspect deliveries promptly and report shortages or defects according to agreed terms and applicable law. Retailers remain responsible for their own applicable resale, tax and labelling obligations.
Contact and grievance redressal
Customer support
Email: sridhastore@gmail.com. Phone and WhatsApp: +91 8178899600.
Business contact address
4th Floor, 400-A, 12 Ajit Singh House, Yusuf Sarai Commercial Complex, South Delhi, Delhi – 110016, India. This address was previously published on Sridha.org and should be reconfirmed before production publication.
Raise a complaint
Include your name, contact details, order number if applicable, and a clear description of the issue. Supporting photographs may help. We aim to acknowledge and address complaints in accordance with applicable legal requirements.
Designated grievance officer
Name and designated contact details: to be confirmed and published before production launch. Privacy grievances may be emailed to sridhastore@gmail.com.
Grievance officer and statutory disclosures
Designated grievance officer: [Insert verified name, designation and contact information]. Registered seller / legal entity: [Confirm legal name and registered address].
For an order complaint, include the order reference, date, issue and preferred contact method. We will follow applicable consumer-protection and data-protection requirements.
Questions or assistance?
Email sridhastore@gmail.com or call/WhatsApp +91 81788 99600.